1. Acceptance of Terms
These Terms and Conditions govern your use of Azez Alnoor Facility Management LLC's website and services. By accessing our website, submitting inquiries, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Definitions
- "Company", "We", "Us", "Our"
- Refers to Azez Alnoor Facility Management LLC, registered in the United Arab Emirates.
- "Client", "You", "Your"
- Refers to any individual or entity that uses our website or engages our services.
- "Services"
- Refers to all facility management services offered by the Company, including but not limited to integrated FM, hard FM, soft FM, and security services.
- "Website"
- Refers to azealnoor.com and all associated web pages.
- "Contract"
- Refers to the formal service agreement between the Company and the Client.
3. Service Provision
3.1 Service Description
We provide comprehensive facility management services including:
- Integrated Facilities Management (FM)
- Hard FM Services (maintenance, technical systems)
- Soft FM Services (cleaning, hospitality, support services)
- Security Services
- Consulting and Advisory Services
3.2 Service Agreements
All services are provided subject to:
- Formal written service contracts
- Agreed service level agreements (SLAs)
- Specific terms and conditions outlined in the contract
- UAE laws and regulations
3.3 Modifications to Services
We reserve the right to modify, suspend, or discontinue any service with reasonable notice to clients. Material changes will be communicated in accordance with contractual obligations.
4. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information for service delivery
- Grant necessary access to facilities and equipment
- Comply with safety and security protocols
- Make timely payments as per agreed terms
- Provide reasonable notice for service modifications
- Maintain adequate insurance coverage as required
5. Fees and Payment
5.1 Pricing
Service fees are determined based on:
- Scope of services required
- Duration of contract
- Service level agreements
- Market rates and operational costs
5.2 Payment Terms
Unless otherwise specified in the service contract:
- Invoices are issued monthly in advance
- Payment is due within 30 days of invoice date
- Late payments may incur interest charges
- All fees are exclusive of VAT unless stated otherwise
5.3 Disputes
Any disputes regarding invoices must be raised in writing within 14 days of receipt. Uncontested amounts remain payable while disputes are resolved.
6. Intellectual Property
All intellectual property rights in our:
- Website content and design
- Service methodologies and processes
- Branding and trademarks
- Proprietary software and tools
remain the exclusive property of Azez Alnoor Facility Management LLC. No content may be reproduced without prior written consent.
7. Confidentiality
Both parties agree to maintain the confidentiality of:
- Business strategies and operational methods
- Client information and data
- Contract terms and pricing
- Proprietary technical information
This obligation continues for 3 years after termination of services.
8. Liability and Indemnification
8.1 Limitation of Liability
Our total liability for any claim arising from service provision shall not exceed the total fees paid by the client in the 6 months preceding the claim.
8.2 Client Indemnification
You agree to indemnify us against claims arising from:
- Your breach of these terms
- Your negligence or wilful misconduct
- Unauthorized use of our services
- Violation of third-party rights
8.3 Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, or pandemics.
9. Termination
9.1 Termination Rights
Either party may terminate services:
- With 30 days written notice for convenience
- Immediately for material breach
- As specified in the service contract
9.2 Effects of Termination
Upon termination:
- All outstanding fees become immediately due
- Client must return all company property
- Confidentiality obligations continue
- Any accrued rights remain enforceable
10. Dispute Resolution
In the event of disputes:
- Negotiation: Parties shall attempt to resolve disputes through good faith negotiation
- Mediation: If negotiation fails, parties may pursue mediation
- Arbitration: Unresolved disputes shall be referred to arbitration in Dubai, UAE
- Governing Law: These terms are governed by UAE laws
11. Website Use
11.1 Acceptable Use
You agree not to use our website to:
- Engage in illegal activities
- Distribute malicious software
- Attempt unauthorized access
- Post defamatory or offensive content
- Violate intellectual property rights
11.2 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
12. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Continued use of our website or services after changes constitutes acceptance of the modified terms. Material changes will be communicated to existing clients.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14. Contact Information
For questions about these Terms and Conditions, please contact us:
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